Zoe Clements Website Privacy policy

Overview

Welcome to Zoe Clements website, this site was created by Zoe Clements using Thrive Themes WordPress. Here we collect two types of data: Personal and Non-personal data.

  1. Personal data:

i.  If you choose to use the contact form it collects your name, email address and comment as supplied by yourself.It is collected solely so we can respond to your query by email 

ii. If you choose to sign up to the mailing list we will securely store this data in MailChimpand send you updates. You can decide to unsubscribe from this mailing list at any time and your details will be deleted as a result

2. Non-Personal data via cookies: This data is collected by the majority of websites, it is solely used to help analyse the performance of the website. The website itself uses it to ensure proper functioning of the website. We will not be able to identify you from this data

Data Controller: Zoe Clements

  • Responsible for processing data from this website and for GDPR compliance
  • Contact: hello@zoeclements.co.uk

Concerns

If you have any concerns about how we have handled your data, you can complain to the Information Commissioner’s Office (ICO): ico.org.uk/concerns

Please note, if you decide to take up counselling services with Zoe Clements you will be asked to review and sign a separate Privacy Policy before commencing sessions.

The Legal Stuff

1. Introduction

1.1  We are committed to safeguarding the privacy of our website visitors.

1.2 This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications. You can access the privacy controls via www.zoeclements.co.uk

1.4 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website, we will ask you to consent to our use of cookies when you first visit our website.

1.5 In this policy, "we", "us" and "our" refer to Zoe Clements. For more information about us, see Section 13.

2. Credit

2.1 This document was created using a template from Docular (https://seqlegal.com/free-legal-documents/privacy-policy).

3. The personal data that we collect

3.1 In this Section 3 we have set out the general categories of personal data that we process and, in the case of personal data that we did not obtain directly from you, information about the source and specific categories of that data.

3.2 We may process data enabling us to get in touch with you ("contact data"). The contact data may include your name and email address. The source of the contact data is you.

3.3 We may process information contained in or relating to any communication that you send to us or that we send to you ("communication data"). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.

3.4 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system.

4. Purposes of processing and legal bases

4.1 In this Section 4, we have set out the purposes for which we may process personal data and the legal bases of the processing.

4.2 Operations - We may process your personal data for the purposes of operating our website. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business.

4.3 Relationships and communications - We may process contact data, and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, the maintenance of relationships, and the proper administration of our website, services and business.

4.4 Direct marketing - We may process contact data for the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and/or fax and making contact by telephone for marketing-related purposes. The legal basis for this processing is consent.

4.5 Research and analysis - We may process usage data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.

4.6 Record keeping - We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.

4.7 Security - We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity] The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.

5. Providing your personal data to others

5.1 Your personal data held in on the servers of our hosting services providersidentified at www.siteground.co.uk and www.mailchimp.com

5.2 In addition to the specific disclosures of personal data set out in this Section 5, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

6. International transfers of your personal data

6.1 In this Section 6, we provide information about the circumstances in which your personal data may be transferred to countries outside the United Kingdom and the European Economic Area (EEA).

6.2 The hosting facilities for our website are situated worldwide. The competent data protection authorities have made an "adequacy decision" with respect to the data protection laws of each of these countries.Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the competent data protection authorities, a copy of which you can obtain from www.siteground.co.uk and www.mailchimp.co.com

6.3 You acknowledge that personal data that you submit for publication through our website or may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

7. Retaining and deleting personal data

7.1 This Section 7 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

7.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

7.3 We will retain your personal data as follows:

(a)  Contact data will be retained for a minimum period of a monthfollowing the date of the most recent contact between you and us, and for a maximum period of 3 months following that date;

(b) Communication data will be retained for a minimum period of a month following the date of the communication in question, and for a maximum period of 3 months following that date;

(c)  Usage data will be retained indefinitely

(d) Data needed to send Newsletters, updates will be retained until User unsubscribes or until the service no longer exists

7.4 Notwithstanding the other provisions of this Section 7, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

8. Your rights

8.1 In this Section 8, we have listed the rights that you have under data protection law.

8.2 Your principal rights under data protection law are:

(a) the right to access - you can ask for copies of your personal data;

(b) the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;

(c)  the right to erasure - you can ask us to erase your personal data;

(d) the right to restrict processing - you can ask us to restrict the processing of your personal data;

(e) the right to object to processing - you can object to the processing of your personal data;

(f) the right to complain to a supervisory authority - you can complain about our processing of your personal data; and

(g) the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.

8.3 These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

8.4 You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out below.

9. About cookies

9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

9.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

9.3 Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

10. Cookies used by our service providers

10.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

10.2 We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google's use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google's privacy policy at https://policies.google.com/privacy.

11. Managing cookies

11.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

11.2 Blocking all cookies will have a negative impact upon the usability of many websites.

11.3 If you block cookies, you will not be able to use all the features on our website.

12. Amendments

12.1 We may update this policy from time to time by publishing a new version on our website.

12.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

13. Our details

13.1 This website is owned and operated by Zoe Clements

13.2 We are registered in England and Wales

13.3 Our principal place of business is at 1 Agnew Road, Forest Hill, SE@3 1DH

13.4 You can contact us:

(a)  by post, to the postal address given above;

(b) using our website contact form;

(c)  by telephone, on the contact number published on our website or

(d) by email, using the email address published on our website.

14. Data protection officer

14.1 Our data protection officer's contact details are: Zoe Clements